Parts Lead

Our Construction Equipment Group is seeking a full-time Parts Lead for our Waukegan, IL location. The expected hourly compensation for this role is between $28-32/hr based on overall candidate experience.

Parts Lead should have a basic mechanical understanding and the ability to identify by sight, and by name, the parts of an industry related piece of equipment. The primary responsibilities of the position consist of, but are not limited to:

• Oversee and perform all transactions related to aftermarket parts purchases, sales and stocking
• Lead the parts department staff
• Monitor and maintain department profitability
• Ensure customer satisfaction
• Monitor and adjust inventory stocking levels
• Create, review and submit stock orders and quarterly returns
• Evaluate vendors and maintain vendor relationships
• Maintain department order and cleanliness
• Performs other duties as assigned
• Incorporate Alta's Guiding Principles into daily activities
• Consistent, regular, and reliable attendance including being ready for work at the designated start time
• Secure that all Parts departments meets the safety and all industry standards, regulations, and laws

Achieve established KPI’s in parts availability, inventory turns, inventory aging and obsolescence.

Other parts-related activities and duties as required/ direct by Direct of Product Support.

Create annual budgets, sales objectives, and expense control.

Maintain daily back order report, ensuring this is sent to Parts Inventory Manager and Director of Product Support.

Participates in each manufactures surplus parts return program.

Participate with suppliers in developing marketing initiatives to increase incremental parts sales.

Have quarterly meetings to discuss progress of Parts Departments with Director of Product Support.

Maintain monthly, quarterly inventory cycle counts to maintain correct levels are being maintained.

Involvement in Parts Disputes and working with all parties to settle not to hit the disputed Accounts Receivables.

Attend and perform monthly meetings with Product Support personnel basis to review performance KPIs and provide direction for Parts personnel

Schedule ongoing Technical training according to individual development plans established within the Corporate Training Management.

Provide ongoing coaching and development to retain valuable Parts Counter Personal, to groom them for the next level Parts employment opportunities according to Corporate Service and Training Management direction

Interact directly with customers Alta Personal on any parts complaints in order to resolve appropriately and retain customers.

Complete Audits and assure all repairs have an approved quote signed by the customer

Ensure Customer Retention.

• Maintaining the internal communication so no one member of the team is waiting for feedback or internal information at the end of the day
• Responsible for the results of the key parts metrics to ensure Parts Counter Personal are exceeding their KPI’s

Maintain relationships with all shipping companies to ensure shipping cost are cost effective.

Desired Skills and Qualifications

• 2-4 years of previous parts department experience is preferred
• Excellent communication skills
• Professionalism
• Ability to effectively lead others

High school diploma or general education (GED). College degree preferred.

Computer skills preferred- Microsoft Word, Excel, PowerPoint, Teams and Outlook

High skill level in effectively following up on important details.

Ability to thrive in a fast-paced environment, somewhat unstructured environment.

• Ability to present and communicate in group settings with confidence
• Exceptional customer services in person, by phone and via e-mail
• Organization and planning capability

Effective communication.

Analytical

Technical knowledge of Construction equipment.

• A solid understanding of pricing principles and discounting effects
• Result-driven person

Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability - Intermediate: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands/Work Environment

Physical/Sensory Functions: Regularly will use hands, talk/hear; Frequently will stand, walk, sit, reach with hands and arms; Occasionally will climb or balance, stoop, kneel, crouch or crawl

• Lift and/or Move Functions: Frequently will lift up to 25 pounds; Occasionally will lift up to 100 plus pounds
• Work Environment: Occasionally will work near moving mechanical parts, fumes or airborne particles