Quality Assurance Team Member

Company Profile

80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access aerial work platforms, rough terrain forklifts, and Fastrac tractors.

JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.

At JCB, we stand behind our products – and our name.

Position PurposeThe Quality Assurance Technician (QAT) plays a critical role in ensuring that all components, assemblies, and finished products meet engineering specifications, safety standards, and customer requirements throughout the entire manufacturing process.

This position supports end-to-end quality assurance, from incoming materials and in-process inspections to final product validation. The QAT is responsible for identifying defects, analyzing data, and driving corrective actions to improve product quality, reduce waste, and support continuous improvement initiatives in a high-volume, heavy-duty manufacturing environment.

Position Type

Full Time, Non-Exempt

Location

Pooler, Georgia

Benefits and Other Compensation

JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.

Major Tasks, Responsibilities & Key Accountabilities

Inspection & Quality Control

• Perform incoming, in-process, and final inspections of materials, components, and finished equipment to ensure compliance with specifications
• Conduct dock audits, quality audits, and process verifications to validate adherence to standards
• Utilize precision measuring tools such as calipers, micrometers, gauges, and testing equipment
• Evaluate product quality against engineering drawings, work instructions, and quality requirements

Data Analysis & Reporting

• Accurately record and maintain inspection results, test data, and quality documentation
• Analyze inspection and test data to identify trends, defects, and process inefficiencies
• Communicate findings to production teams, supervisors, and leadership to support decision-making
• Maintain both electronic and hardcopy quality records in compliance with company standards

Defect Resolution & Continuous Improvement

• Identify, document, and report non-conforming materials, products, and processes
• Participate in root cause analysis (RCA) and corrective/preventive action (CAPA) initiatives
• Support or coordinate repair and rework activities to resolve quality defects
• Recommend and implement improvements to reduce scrap, rework, and production downtime
• Apply continuous improvement tools and lean methodologies to enhance quality performance

Process & Documentation Support

• Assist in the development of inspection plans, control plans, and quality procedures
• Ensure all work is performed in accordance with quality policies, SOPs, and regulatory requirements
• Support internal and external quality audits as required

Training & Team Support

• Provide guidance and training to team members on quality standards, inspection methods, and best practices
• Collaborate cross-functionally with Production, Fabrication, Assembly, and Engineering teams
• Promote a culture of quality ownership and accountability across the shop floor

Safety & Compliance

• Adhere to all health, safety, and environmental policies in a heavy manufacturing environment
• Ensure proper use of Personal Protective Equipment (PPE) at all times
• Identify and report unsafe conditions or practices
• Perform other duties as assigned to support manufacturing operations

Minimum Qualifications

High school diploma or equivalent

• Minimum 2–3 years of experience in quality assurance or manufacturing environment
• Experience with inspection tools, measurement techniques, and quality documentation
• Ability to use hand tools and inspection equipment
• Strong understanding of basic manufacturing and quality processes
• Must pass all pre-employment requirements (drug screen, background check, etc.)

Preferred Qualifications

• Associate’s degree in Quality, Manufacturing, or related field
• 4+ years of experience in quality assurance within heavy manufacturing or industrial environments
• Experience with ISO standards, quality management systems (QMS), or regulatory requirements
• Familiarity with hazardous materials handling and labeling requirements
• Experience with statistical process control (SPC) or data analysis tools

Knowledge, Skills, Abilities & Competencies

Technical & Analytical

• Strong analytical skills with the ability to collect, interpret, and analyze data to drive decisions
• Understanding of quality methodologies, inspection processes, and manufacturing workflows
• Ability to identify issues and recommend practical, data-driven solutions

Problem Solving

• Demonstrates strong root cause analysis capability and critical thinking
• Looks beyond symptoms to identify underlying process issues
• Proactively contributes to continuous improvement and defect reduction

Communication & Collaboration

Strong verbal and written communication skills

• Ability to effectively communicate quality expectations and findings to all levels of the organization
• Works collaboratively with cross-functional teams to drive results

Professional Competencies

High level of attention to detail and accuracy

• Strong sense of ownership, accountability, and integrity
• Ability to manage multiple priorities with a sense of urgency
• Reliable, self-directed, and results-oriented

Operational Effectiveness

• Demonstrates commitment to safety, quality, and productivity goals
• Meets deadlines and maintains consistent output
• Supports overall organizational performance and continuous improvement
• Must wear required Personal Protective Equipment (PPE) at all times

Job Conditions

Both office environment and occasionally manufacturing/factory environment.

Subject to noise and temperature changes.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

Must be able to work flexible schedule, including Friday - Sunday 6am -6pm

Must be able to regularly lift and/or move up to 10lbs, frequently and/or move up to 35lbs, and occasionally lift and/or move up to 50lbs.

Must be able to perform continuous, repetitious physical activities. These activities may involve fine movements or large motions.

Must be able to grasp/pinch small items, reach out and up, and turn wrist.

Must be capable of keeping pace with current production speed.

Must be able to push/pull with reasonable force.

Must be able to perform the following requirements of bending, stooping, climbing, kneeling, and standing for extended periods of time.

Must be able to work in multiple climates including hot/cold temperatures, and dusty environment.

Equal Opportunity Employer

JCB is an equal employment opportunity (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment at every location where the company has facilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statute, or any other characteristic protected under federal, state, and local laws.

EEO EMPLOYER/VET/DISABLED.

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S., which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.