Service Technician - Lawn & Garden & Powersports

About Us

Ball Equipment has been Eastern Michigan's leader in Powersports & Outdoor Power Equipment Sales & Service for over 80 years as a family owned Michigan business. We are proud to represent industry leading OEM brands such as Polaris, Honda, BRP, Cub Cadet, Gravely, CFMOTO, Arctic Cat & many more! We are in need of investing in service staff as our business grows.

Job Title: Service Technician Level 2

Department: Service

Reports To: Parts & Service Manager

FLSA Status: Non-Exempt

Summary

The Service Technician Level 2 is a mid-level position responsible for a broader range of diagnostics and repair services on powersports (Polaris, Can-Am, Arctic Cat, CF Moto, Honda) and outdoor power equipment (Cub Cadet, Gravely, Ferris, Exmark, Husqvarna). This role requires prior hands-on experience, an expanded personal tool set, and the ability to perform independent repairs with limited supervision.

Essential Duties and Responsibilities

• Perform repairs including electrical troubleshooting, drivetrain work, continuously variable transmission, and engine service.
• Diagnose and repair units using OEM service manuals and diagnostic platforms.
• Communicate effectively with Parts and Service Writers to ensure repair accuracy.
• Record completed work and parts usage in LightSpeed DMS/CRM/POS.
• Maintain quality standards for timely and accurate repairs.

What We Offer

• Competitive hourly pay rate commensurate with experience PLUS monthly commission.
• 100% employer paid medical insurance, dental, short-term disability, and life insurance.
• 401(k) with 100% employer match on first 3% employee contribution + 50% employer match on next 2% of employee contribution.
• Additional voluntary benefits offered: vision, long-term disability, and additional life insurance.
• Excellent paid time off package plus 6 annual paid holidays.
• A supportive team environment where your expertise has immediate impact.

Qualifications and Competencies

• High school diploma or GED required & valid driver's license; technical training preferred.
• 2–4 years of service experience in powersports, lawn & garden, automotive, or related fields.
• Larger personal tool set required; dealership supplies specialty tools.
• Able to interpret OEM diagnostic systems and service procedures.
• Strong problem-solving and organizational skills.
• Advanced diagnostics (fuel, electronics, drivetrains, engine mechanical) & be able to rebuild most air- and water-cooled small engines.
• Multiple OEM certifications (Honda, Polaris, Can-Am, etc.) preferred.
• Instills sufficient confidence to complete customer-pay jobs independently.

Physical Demands

Busy service shop environment with exposure to mechanical work, noise, and outdoor elements. Frequent standing, bending, lifting, carrying (up to 75 lbs), and pushing/pulling of up to 100 lbs; overhead reaching and use of hand tools and diagnostic equipment requiring manual dexterity.

Work Environment

• Shop environment with moderate to loud noise.
• Exposure to inclement weather with potential outdoor work when staging, testing, or moving units.

Work Schedule

Full-time, Monday–Saturday; seasonal overtime during peak months.